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Newbury Train Station, GWR, Network Rail, Shame Shame Shame |
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Nov 13 2017, 09:01 PM
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QUOTE (Andy Capp @ Nov 13 2017, 09:53 PM) Do they ever put water in the boiler so we can wash our hands, or is that reserved for the posh lot? Seems the run down of the HST's is in swing with some power cars already gone to Scotland and many coaches being sent likewise or into store. Many sets now running with only 7 carriages. Bit premature? Old Oak Common (London) and Landore (Swansea) HST depots close early next year. Hot water probably not on their priority list. (Cold water shower on the Hitachi IET's free though!)
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Nov 14 2017, 08:06 AM
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QUOTE (Biker1 @ Nov 13 2017, 09:01 PM) Seems the run down of the HST's is in swing with some power cars already gone to Scotland and many coaches being sent likewise or into store. Many sets now running with only 7 carriages. Bit premature? Old Oak Common (London) and Landore (Swansea) HST depots close early next year. Hot water probably not on their priority list. (Cold water shower on the Hitachi IET's free though!) Yep! What a complete and utter shambles rail privatisation has been. Almost feel sorry for GWR; stuffed, whichever way they turn.
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Know your place!
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Nov 25 2017, 10:06 AM
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QUOTE (On the edge @ Nov 14 2017, 08:06 AM) Yep! What a complete and utter shambles rail privatisation has been. Almost feel sorry for GWR; stuffed, whichever way they turn. They probably have the staff they deserve. Last Thursday, tried to get to South West from Newbury. Auto ticket machines all out of service, so missed first choice train as had to join long ticket office queue. 9.22 to Paddington delayed by 16 minutes so was told the 'slow one' to Reading would leave on time at 9.33....so it did, only to arrive well late because it waited at the Racecourse to let late fast train over take. So, connection at Reading missed. A busy Swansea train arrived eventually at Reading at a suddenly announced platform, by a chap clearly chewing something. This train stopped at Didcot where we all had to get out to go back to Reading because of a fatality on the line. The train taking us back was an already crowded three car train which ended up looking like a Nirthern line rush hour tube train. At Reading, all we were told was things were being sorted but it would take a long time. I just gave up! Has anyone ever dared try get a refund? You almost have to beg! Then it takes a month and they deduct a service charge; not exactly customer service. According to colleagues, this state of affairs isn't unusual by any means. What with advancing driverless vehicle technology and the like, it's beginning to look as if the much vaunted huge investment in railways over past two decades was a massive waste of money.
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Nov 26 2017, 10:54 AM
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QUOTE (Mr Brown @ Nov 25 2017, 10:06 AM) They probably have the staff they deserve.
Last Thursday, tried to get to South West from Newbury. Auto ticket machines all out of service, so missed first choice train as had to join long ticket office queue. 9.22 to Paddington delayed by 16 minutes so was told the 'slow one' to Reading would leave on time at 9.33....so it did, only to arrive well late because it waited at the Racecourse to let late fast train over take. So, connection at Reading missed. A busy Swansea train arrived eventually at Reading at a suddenly announced platform, by a chap clearly chewing something. This train stopped at Didcot where we all had to get out to go back to Reading because of a fatality on the line. The train taking us back was an already crowded three car train which ended up looking like a Nirthern line rush hour tube train. At Reading, all we were told was things were being sorted but it would take a long time.
I just gave up!
Has anyone ever dared try get a refund? You almost have to beg! Then it takes a month and they deduct a service charge; not exactly customer service.
According to colleagues, this state of affairs isn't unusual by any means. What with advancing driverless vehicle technology and the like, it's beginning to look as if the much vaunted huge investment in railways over past two decades was a massive waste of money. Whenever we've had this problem, like yesterday for example, when the automatic ticket machine at Newbury wasn't working and the queue trailed outside the doors, and then the Reading connection was standing room only all the way to Paddington (GWR seem to have the knack of not anticipating the number of passengers who travel at the weekend even when they know that the rugby or Ascot is on) we've always written direct to the CEO, Mark Hopwood, Great Western Railway, Milford House, 1 Milford Street, Swindon, SN1 1HL - don't waste your time with their customer service department - and have received a refund.
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Nov 26 2017, 04:47 PM
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QUOTE (Jay Sands @ Nov 26 2017, 10:54 AM) Whenever we've had this problem, like yesterday for example, when the automatic ticket machine at Newbury wasn't working and the queue trailed outside the doors, and then the Reading connection was standing room only all the way to Paddington (GWR seem to have the knack of not anticipating the number of passengers who travel at the weekend even when they know that the rugby or Ascot is on) we've always written direct to the CEO, Mark Hopwood, Great Western Railway, Milford House, 1 Milford Street, Swindon, SN1 1HL - don't waste your time with their customer service department - and have received a refund. That is certainly an option right now. However, it seems to me that poor customer service is institutionalised and railway managements need a complete change of attitude. So I'm thinking more on the lines of seeing if this shouldn't go higher. TBH I'm not really interested in compensation; just fair trading and a consistent and proper regard for customers.
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Posts in this topic
TallDarkAndHandsome Newbury Train Station, GWR, Network Rail Feb 11 2017, 05:54 PM Biker1 This thread started out with TDH recalling an unfo... Jun 1 2017, 05:30 PM newres QUOTE (TallDarkAndHandsome @ Feb 11 2017, 06... Jun 1 2017, 06:22 PM TallDarkAndHandsome QUOTE (newres @ Jun 1 2017, 07:22 PM) Com... Jun 2 2017, 01:39 PM newres QUOTE (TallDarkAndHandsome @ Jun 2 2017, 02... Jun 2 2017, 01:42 PM TallDarkAndHandsome QUOTE (newres @ Jun 2 2017, 02:42 PM) If ... Jun 2 2017, 03:06 PM Andy Capp Newbury trains on P12B is not funny you waste of s... Sep 22 2017, 09:02 PM Turin Machine get a car mate. Sep 22 2017, 09:14 PM Biker1 QUOTE (Turin Machine @ Sep 22 2017, 10:14... Sep 24 2017, 06:42 AM SirWilliam QUOTE (Biker1 @ Sep 24 2017, 07:42 AM) Ye... Sep 24 2017, 09:19 AM je suis Charlie QUOTE (SirWilliam @ Sep 24 2017, 10:19 AM... Sep 24 2017, 06:44 PM SirWilliam QUOTE (je suis Charlie @ Sep 24 2017, 07... Sep 25 2017, 08:41 AM Biker1 QUOTE (SirWilliam @ Sep 25 2017, 09:41 AM... Sep 25 2017, 09:21 AM je suis Charlie QUOTE (Biker1 @ Sep 25 2017, 10:21 AM) Ju... Sep 25 2017, 10:00 AM SirWilliam Does seem ironic that insurance companies will hap... Sep 23 2017, 09:06 AM Biker1 Perhaps the auxiliary battery is separate to the p... Sep 25 2017, 10:22 AM Turin Machine I just depend on teenagers being able to fix it. ... Sep 25 2017, 11:06 AM Biker1 QUOTE (Turin Machine @ Sep 25 2017, 12:06... Sep 26 2017, 09:05 AM je suis Charlie QUOTE (Biker1 @ Sep 26 2017, 10:05 AM) Es... Sep 26 2017, 10:59 AM The Hatter QUOTE (Turin Machine @ Sep 25 2017, 12:06... Oct 16 2017, 12:45 PM SirWilliam The answer is , incase anyone asks , to line the v... Sep 25 2017, 01:23 PM Mr Brown We have Southern where my partner's parents li... Oct 16 2017, 01:18 PM Andy Capp https://www.google.co.uk/amp/www.independen...2471... Oct 16 2017, 02:34 PM Biker1 QUOTE (The Hatter @ Oct 16 2017, 01:45 PM... Oct 17 2017, 08:22 AM The Hatter QUOTE (Biker1 @ Oct 17 2017, 09:22 AM) Us... Oct 17 2017, 07:20 PM Biker1 QUOTE (The Hatter @ Oct 17 2017, 08:20 PM... Oct 21 2017, 05:56 AM TallDarkAndHandsome QUOTE (Andy Capp @ Nov 13 2017, 07:53 PM)... Nov 13 2017, 08:44 PM The Hatter QUOTE (TallDarkAndHandsome @ Nov 13 2017, 08... Nov 13 2017, 09:11 PM SirWilliam QUOTE (Mr Brown @ Nov 25 2017, 10:06 AM) ... Nov 25 2017, 10:45 AM Biker1 QUOTE (Mr Brown @ Nov 25 2017, 12:06 PM) ... Nov 25 2017, 07:31 PM Mr Brown QUOTE (Biker1 @ Nov 25 2017, 07:31 PM) If... Nov 25 2017, 08:55 PM Biker1 QUOTE (Mr Brown @ Nov 25 2017, 09:55 PM) ... Nov 26 2017, 08:25 AM Mr Brown QUOTE (Biker1 @ Nov 26 2017, 08:25 AM) Th... Nov 26 2017, 04:41 PM Biker1 QUOTE (Mr Brown @ Nov 26 2017, 05:41 PM) ... Nov 26 2017, 07:32 PM Andy Capp Any water would handy, but this is the Paddington ... Nov 14 2017, 08:06 AM Andy Capp You tend to find companies with a monopoly don’t h... Nov 25 2017, 12:09 PM Turin Machine QUOTE (Andy Capp @ Nov 25 2017, 12:09 PM)... Nov 25 2017, 07:52 PM Biker1 QUOTE (Turin Machine @ Nov 25 2017, 08:52... Nov 25 2017, 07:58 PM Turin Machine QUOTE (Biker1 @ Nov 25 2017, 07:58 PM) We... Nov 25 2017, 08:22 PM On the edge QUOTE (Turin Machine @ Nov 25 2017, 08:22... Nov 25 2017, 08:43 PM Turin Machine QUOTE (On the edge @ Nov 25 2017, 08:43 P... Nov 25 2017, 08:53 PM On the edge QUOTE (Turin Machine @ Nov 25 2017, 08:53... Nov 25 2017, 09:01 PM TallDarkAndHandsome QUOTE (On the edge @ Nov 25 2017, 08:43 P... Nov 25 2017, 09:51 PM SirWilliam Does anyone know the sums on how much it slows a t... Nov 26 2017, 12:29 PM Biker1 QUOTE (SirWilliam @ Nov 26 2017, 01:29 PM... Nov 26 2017, 07:09 PM SirWilliam Thank you Biker for clarifying that . Guess the on... Nov 26 2017, 07:27 PM Biker1 QUOTE (SirWilliam @ Nov 26 2017, 08:27 PM... Nov 26 2017, 07:34 PM On the edge QUOTE (Biker1 @ Nov 26 2017, 07:34 PM) We... Nov 26 2017, 08:12 PM SirWilliam It has long been the argument that in order to get... Nov 27 2017, 10:42 AM Andy Capp QUOTE (SirWilliam @ Nov 27 2017, 10:42 AM... Nov 27 2017, 03:38 PM Turin Machine QUOTE (Andy Capp @ Nov 27 2017, 03:38 PM)... Nov 27 2017, 03:46 PM SirWilliam QUOTE (Andy Capp @ Nov 27 2017, 03:38 PM)... Nov 27 2017, 08:30 PM On the edge QUOTE (SirWilliam @ Nov 27 2017, 08:30 PM... Nov 27 2017, 09:12 PM TallDarkAndHandsome QUOTE (On the edge @ Nov 27 2017, 09:12 P... Nov 27 2017, 09:35 PM Andy Capp QUOTE (SirWilliam @ Nov 27 2017, 08:30 PM... Nov 27 2017, 09:48 PM Andy Capp DP Nov 27 2017, 09:48 PM On the edge QUOTE (SirWilliam @ Nov 27 2017, 10:42 AM... Nov 27 2017, 04:49 PM Biker1 QUOTE (On the edge @ Nov 27 2017, 05:49 P... Nov 27 2017, 06:47 PM On the edge QUOTE (Biker1 @ Nov 27 2017, 06:47 PM) So... Nov 27 2017, 09:03 PM Turin Machine First one marries a commoner! then the Ginger ... Nov 27 2017, 04:54 PM On the edge QUOTE (Turin Machine @ Nov 27 2017, 04:54... Nov 27 2017, 06:41 PM TallDarkAndHandsome QUOTE (On the edge @ Nov 27 2017, 06:41 P... Nov 27 2017, 08:37 PM On the edge QUOTE (TallDarkAndHandsome @ Nov 27 2017, 08... Nov 27 2017, 09:11 PM Turin Machine Bet you a tenner it won't read "And they ... Nov 27 2017, 11:43 PM Biker1 Sorry, what is the subject of this thread????? Nov 28 2017, 08:33 AM SirWilliam QUOTE (Biker1 @ Nov 28 2017, 08:33 AM) So... Nov 28 2017, 09:14 AM Turin Machine QUOTE (Biker1 @ Nov 28 2017, 08:33 AM) So... Nov 28 2017, 10:48 AM SirWilliam QUOTE (Turin Machine @ Nov 28 2017, 10:48... Nov 28 2017, 01:37 PM newres QUOTE (SirWilliam @ Nov 28 2017, 01:37 PM... Nov 28 2017, 02:21 PM Biker1 QUOTE (Turin Machine @ Nov 28 2017, 11:48... Nov 28 2017, 02:55 PM
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