Amazon deliveries, Now lumbered with Amazon Logistics Options

[gel]

Anyone else suffered incompetence at hands of the new Amazon Logistics delivery service;
this is their new in house service, that's being rolled out across country??

Web chat rooms show high level of dissatisfaction, and it seems it now surpasses one of
their other (current?) carriers YODEL for incompetence/indifference.
Users complained for years about them but Amazon carried on regardless.

I ordered 1 CD on Friday, advised delivery would be Monday.
Mon. morning e mail from Amazon confirming del'y that day; postie comes at lunchtime,
no CD.
E mail around 1400, saying Amazon had failed to deliver; wording is unclear, as it doesn't
actually say they had attempted a physical delivery, just that they'd failed, which er was true
I see in order tracking details, its being done by he new Amazon Logistics.
Nearest depot I could find was Oxford, though Tracking Info shows it's out
for delivery from Bristol.
E mailed Cust Serv saying no one apart from R Mail had been.

Tuesday, same routine; e mail 1st thing saying would be delivered later; another after lunch saying they'd failed.

Amazon then refunded £1.49 p+p

Wednesday, same morning e mail, and anonymous white scruffy van appears 1.15pm with CD,
and package covered in multiple stickers by Amazon Logistics; shortly after another e mail,
saying they had been unable to deliver.

Doesn't tie in with their claim to trying to be world's most customer centric company!

I'm sure their cost from R Mail for 1 CD is a fraction of what we'd pay, but obviously
some Finance wallah sees a few pence saving by not using them.

[JeffG]

Yes, I have had my problems with Yodel too, but something I had delivered yesterday came via CityLink. Although I was told it would be delivered yesterday, the Amazon tracker was still showing "In transit". When I went to the CityLink tracker instead, there was a full history of progress and the fact it was out for delivery from Swindon.

It also gave a two-hour slot in the afternoon when delivery would take place, so instead of being stuck indoors all day, I was able to get out in the morning to do my shopping.

So full marks to CityLink, but poor performance by the Amazon tracker.

[motormad]

Unrelated to Amazon however I bought some new gold bolts for my wheels.
City Link courier LOST them (80 quid worth) and the seller had to send me a new set out....

[GMR]

I always use Amazon and always had excellent service from Amazon and their deliverers. I've got an Amazon app and they tell me immediately when it has been delivered. I wish other services could be that good.

On the subject of bad delivery; I am sure every company on this planet has been accused of bad service at one time or another. As for Amazon forums complaining about bad service; that is what forums are for; complaining. Just like this forum and millions of others. Very rarely do you get something positive. People don't usually comment when they get good service.

[Andy Capp]

This'll be the problem of using budget suppliers, not that non-budget suppliers were always better. Anyone remember how hard or long it was to get a book from WHSmith in old days?

[JeffG]

People don't usually comment when they get good service.

Then my post at #2 was an exception?

[spartacus]

Anyone remember how hard or long it was to get a book from WHSmith in old days?

I dunno about that.... Did you ever try getting a copy of 'Fly Fishing' by J.R. Hartley? Almost impossible in the old days before Yellow Pages....

Fly Fishing

[GMR]

This'll be the problem of using budget suppliers, not that non-budget suppliers were always better. Anyone remember how hard or long it was to get a book from WHSmith in old days?

You can always find a quota of good and bad. All I know is that people I know, who use there services (including me), didn't have a problem.

[gel]

In US they're trialling unmanned drones I see-seems Hermes have started here !



http://www.telegraph.co.uk/news/newstopics...Wards-roof.html.

[Andy Capp]

You can always find a quota of good and bad. All I know is that people I know, who use there services (including me), didn't have a problem.

I know people who have occasional problems too and it seems to happen when it is least convenient as well. Whether it is getting worse, or is not better or worse than other services is hard to say, but I have seen rather questionable service myself (like leaving parcels lead up against a front door).

[JeffG]

but I have seen rather questionable service myself (like leaving parcels lead up against a front door).

Or in my case once, someone else's front door - I was in waiting for delivery and only realised when the tracking said it had been delivered. (by Yodel).

In an earlier post I mentioned CityLink specifying a two hour slot, which was great. In contrast, on Wednesday I am having a new phone delivered - any time between 08.30 and 18.00.

[GMR]

In US they're trialling unmanned drones I see-seems Hermes have started here ! http://www.telegraph.co.uk/news/newstopics...Wards-roof.html.

deleted.

[GMR]

Or in my case once, someone else's front door - I was in waiting for delivery and only realised when the tracking said it had been delivered. (by Yodel). In an earlier post I mentioned CityLink specifying a two hour slot, which was great. In contrast, on Wednesday I am having a new phone delivered - any time between 08.30 and 18.00.

I do agree with you here; it wouldn't hurt companies - in the modern age - to give people a rough time when their goods will be delivered; say, as you suggested, a two or three hour slot.

[GMR]

I know people who have occasional problems too and it seems to happen when it is least convenient as well. Whether it is getting worse, or is not better or worse than other services is hard to say, but I have seen rather questionable service myself (like leaving parcels lead up against a front door).

If people get a bad service they should complain. The trouble with the British is that they moan, but do nothing beyond that. If I have a problem I always write a letter to the company concerned. Usually I get a good answer.

[JeffG]

I take back what I said about Vodafone and the 0830-1800 window: I just got a text from them to say that DPD will email and text me tomorrow morning with a one-hour delivery slot. I say, jolly good show, what?

[JeffG]

Update: true to their word I was given a one hour delivery slot, between 14:46 and 15:46 (note, 46 not 45 ). DPD man turned up on my doorstep at.... 14:46.

[Turin Machine]

Amazon said today, and at 5.00, it turned up.

[JeffG]

Amazon said today, and at 5.00, it turned up.

Were you stuck in all day? Not fun. I suppose it depends which carrier they use. More of a nuisance for a sole occupier.

[Andy Capp]

It can be arranged to pick-up from the depot, which is handy if you work near one.

[On the edge]

I must say I've never had any trouble with Amazon who I use a lot. Some while back, I ordered a clock from a reputable firm, who used a courier based in a Reading. They tried to deliver and told me to pick if up from their depot in Reading, Lovelock Road(?). I simply cancelled the order and went elsewhere.