QUOTE (Biker1 @ Aug 2 2014, 08:43 AM)
I have, for reasons I will not go into here, had to call an ambulance to people many times.
In all that time I have never had to wait more than 15-20 mins. And usually much less than that.
That's good to hear.
Its may be more intensive reporting and an incremental increase in our expectations that mean we hear more about the issues. They were probably always there.
Another 'today' problem is the business trait of pumping sunshine generally to justify management changes, the 'our new Agency will deliver faster/better/more service at a lower cost', whereas before, the service just got on and did the job.
I have similar reasons for experiencing the service personally and was frankly amazed (and very pleased) with what they managed to do at the side of the road. Whereas my old family ambulance driver would have just put me in the back and taken me to A&E, today real treatment starts when they arrive. As usual, the front line carry on regardless...thankfully!