QUOTE (stewiegriffin @ Aug 16 2012, 09:03 AM)
Can you imagine trying that line on Alan Sugar? "Sorry, I was too busy to make some more money"
Nobody is ever that busy.
Fortunately for you, my lord *bows* - It does happen in the real world. If you were actually busy at work you would know what I mean. If you don't work then if you have a busy social life, again you will know what happens. You are busy out and about, see a text and forget to call back...or text back, or whatever social medium you communicate with.. Wifeswapping.
I also happen to know one of Millers top mechanics personally, he's a good friend of mine, Millers themselves I often use anyway and am on good terms with them. I can pretty much walk into the workshop when my car is on the ramps and they don't care.
They are down like 2 mechanics at the moment due to them being on training courses and on holiday - They have like 4 or 5 mechanics in total, so if you think that's basically half their workforce down...everyone has to pick up the slack. They've had to bring on another guy to help work the front desk so of course he needs training up too, the other front desk guy (Glenn) does MOTs occasionally, I think - so he's probably having to work double time as well.
I'm not giving them an excuse, they often do it to me and sometimes it gets annoying. I have personal mechanic mates who do private jobs as I said, so often I'll use them, but sometimes if I need it done in a specific way I will get Millers to do it, I do have to chase them and it can get pretty annoying. But when I get the car back and it's all fixed up, then I don't mind.
I'm not suggesting you forgive everything that all of these garages do to piss you off - I'm suggested you drop your "I AM A CUSTOMER I DEMAND SERVICE NOW!!!!!!!!!!!!!!" attitude and consider (shall we say - "understand") that sometimes people are busy, occasionally call backs are forgotten.