IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> Registration woes, More difficult than it should be
Claude
post May 20 2013, 11:07 AM
Post #1


Advanced Member
***

Group: Members
Posts: 222
Joined: 17-May 13
Member No.: 9,574



The pinned thread "Important! New rules and regulations" states "From today, anyone who has registered will be able to post their thoughts and views straight on to the new forum".

Great, I thought, as I registered then validated my e-mail address.

I tried to post but was faced with an error message. Not to worry, I'll wait until tomorrow, perhaps things update overnight.

Tomorrow came and still my posting privileges were denied. OK, I'll read the Help content and see if something becomes more clear. Alas, no joy.

I tried to contact a moderator via PM, however, this action was also unauthorised, resulting in the same error.

As a last resort I clicked on the Contact an Administrator link, which generated an e-mail to the address donotreply@... No surprises it was bounced back. Grrrr.

I called the NWN switchboard for advice was eventually put through to a very helpful gent called Martin, who approved my posting rights.

Perhaps my experiences could be used to improve the registration process:
- Re-word the pinned thread and mention the fact that you can't post until your registration has been validated and approved
- Ensure the Contact an Administrator link provides a valid e-mail address

Hopefully these comments will be seen as constructive and some good can come as a result.
Go to the top of the page
 
+Quote Post
GMR
post May 20 2013, 03:59 PM
Post #2


Advanced Member
***

Group: Members
Posts: 6,085
Joined: 13-May 09
From: Newbury, Berkshire.
Member No.: 33



QUOTE (Claude @ May 20 2013, 12:07 PM) *
The pinned thread "Important! New rules and regulations" states "From today, anyone who has registered will be able to post their thoughts and views straight on to the new forum".

Great, I thought, as I registered then validated my e-mail address.

I tried to post but was faced with an error message. Not to worry, I'll wait until tomorrow, perhaps things update overnight.

Tomorrow came and still my posting privileges were denied. OK, I'll read the Help content and see if something becomes more clear. Alas, no joy.

I tried to contact a moderator via PM, however, this action was also unauthorised, resulting in the same error.

As a last resort I clicked on the Contact an Administrator link, which generated an e-mail to the address donotreply@... No surprises it was bounced back. Grrrr.

I called the NWN switchboard for advice was eventually put through to a very helpful gent called Martin, who approved my posting rights.

Perhaps my experiences could be used to improve the registration process:
- Re-word the pinned thread and mention the fact that you can't post until your registration has been validated and approved
- Ensure the Contact an Administrator link provides a valid e-mail address

Hopefully these comments will be seen as constructive and some good can come as a result.


I know a few people who tried to register but were rejected; even though they had valid emails. One of them tried two or three times before they were eventually accepted. You are guilty until you prove you're innocent. As you had to by ringing NWN's switchboard.
Go to the top of the page
 
+Quote Post
Simon Kirby
post May 20 2013, 08:24 PM
Post #3


Advanced Member
***

Group: Members
Posts: 6,326
Joined: 20-July 10
From: Wash Common
Member No.: 1,011



Dear Admin

Is it really this hard to create an account? This Forum is an incredibly valuable platform in a town that is hostile to free-speech, and personally I would just love to see this forum thrive. It's difficult enough encouraging Newburians to join up and express themselves, so I'd hope that the registration process was as simple as possible. The other place is moribund, and we've been pretty quiet around here lately too, so would it be possible to look at Claude's experience and see if anything can be done to make it easier to register, because it would be dire if the NewburyToday forum dwindled to nothing as well. Maybe you could promote the forum in the paper a bit more too, maybe drum up a few more forumistas for us?

Thanks.


--------------------
Right an injustice - give Simon Kirby his allotment back!
Go to the top of the page
 
+Quote Post
Simon Kirby
post May 20 2013, 08:28 PM
Post #4


Advanced Member
***

Group: Members
Posts: 6,326
Joined: 20-July 10
From: Wash Common
Member No.: 1,011



QUOTE (GMR @ May 20 2013, 04:59 PM) *
You are guilty until you prove your innocents.

But at least there isn't a spelling proficiency test. wink.gif


--------------------
Right an injustice - give Simon Kirby his allotment back!
Go to the top of the page
 
+Quote Post
motormad
post May 20 2013, 10:30 PM
Post #5


Advanced Member
***

Group: Members
Posts: 1,970
Joined: 29-December 09
From: Dogging in a car park somewhere
Member No.: 592



I agree with Simon.


--------------------
:p
Grammar: the difference between knowing your poop and knowing you're poop.
Go to the top of the page
 
+Quote Post
GMR
post May 21 2013, 03:43 PM
Post #6


Advanced Member
***

Group: Members
Posts: 6,085
Joined: 13-May 09
From: Newbury, Berkshire.
Member No.: 33



QUOTE (Simon Kirby @ May 20 2013, 09:28 PM) *
But at least there isn't a spelling proficiency test. wink.gif




That depends on what you say I said and what I actually said. wink.gif



On a serious note; that depends if you rush your reply or take your time.
Go to the top of the page
 
+Quote Post
Simon Kirby
post May 21 2013, 06:43 PM
Post #7


Advanced Member
***

Group: Members
Posts: 6,326
Joined: 20-July 10
From: Wash Common
Member No.: 1,011



Hmm, I don't think Admin has seen us. We need to attract their attention: motormad?


--------------------
Right an injustice - give Simon Kirby his allotment back!
Go to the top of the page
 
+Quote Post
JeffG
post May 21 2013, 08:00 PM
Post #8


Advanced Member
***

Group: Members
Posts: 3,762
Joined: 14-May 09
Member No.: 56



QUOTE (Simon Kirby @ May 21 2013, 07:43 PM) *
Hmm, I don't think Admin has seen us. We need to attract their attention: motormad?

Why don't you just report your post?
Go to the top of the page
 
+Quote Post
Simon Kirby
post May 21 2013, 08:13 PM
Post #9


Advanced Member
***

Group: Members
Posts: 6,326
Joined: 20-July 10
From: Wash Common
Member No.: 1,011



QUOTE (JeffG @ May 21 2013, 09:00 PM) *
Why don't you just report your post?

Do we know that e-mail address is monitored? Anyroad, I thought we could be more creative...


--------------------
Right an injustice - give Simon Kirby his allotment back!
Go to the top of the page
 
+Quote Post
admin
post May 23 2013, 11:36 AM
Post #10


Advanced Member
***

Group: Administrators
Posts: 59
Joined: 3-March 09
Member No.: 2



QUOTE (Simon Kirby @ May 21 2013, 09:13 PM) *
Do we know that e-mail address is monitored? Anyroad, I thought we could be more creative...


One and all, Admin has seen the post!
Like every forum, we are under constant attack from spammers trying to join the site which clogs our validation queue. We will sort this/or have something new in place in the next couple of days.

And yes, the rules and regs should be re-worded.

In the mean time, stick with us please and keep on 'debating!'

Go to the top of the page
 
+Quote Post
Claude
post May 23 2013, 11:54 AM
Post #11


Advanced Member
***

Group: Members
Posts: 222
Joined: 17-May 13
Member No.: 9,574



Thank you biggrin.gif
Go to the top of the page
 
+Quote Post
Nothing Much
post May 23 2013, 12:03 PM
Post #12


Advanced Member
***

Group: Members
Posts: 1,690
Joined: 16-July 11
Member No.: 6,171



Nice reply....

Does Admin mean meantime or mean time. The latter in Wiki is all Greek to me.

"Nevertheless, many skewed distributions are best described by their mean – such as the exponential and Poisson distributions."
A bit of frog jumped in there.

Gotta keep the Spelling Police busy.
ce
Go to the top of the page
 
+Quote Post
motormad
post May 23 2013, 04:15 PM
Post #13


Advanced Member
***

Group: Members
Posts: 1,970
Joined: 29-December 09
From: Dogging in a car park somewhere
Member No.: 592



QUOTE (admin @ May 23 2013, 12:36 PM) *
One and all, Admin has seen the post!
Like every forum, we are under constant attack from spammers trying to join the site which clogs our validation queue. We will sort this/or have something new in place in the next couple of days.

And yes, the rules and regs should be re-worded.

In the mean time, stick with us please and keep on 'debating!'


Why don't you change the archaic way and simple answer on the registration form with something easier that bots can't be programmed to answer..


--------------------
:p
Grammar: the difference between knowing your poop and knowing you're poop.
Go to the top of the page
 
+Quote Post
Simon Kirby
post May 23 2013, 05:30 PM
Post #14


Advanced Member
***

Group: Members
Posts: 6,326
Joined: 20-July 10
From: Wash Common
Member No.: 1,011



QUOTE (admin @ May 23 2013, 12:36 PM) *
One and all, Admin has seen the post!
Like every forum, we are under constant attack from spammers trying to join the site which clogs our validation queue. We will sort this/or have something new in place in the next couple of days.

And yes, the rules and regs should be re-worded.

In the mean time, stick with us please and keep on 'debating!'

Thanks Admin. smile.gif


--------------------
Right an injustice - give Simon Kirby his allotment back!
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 

Lo-Fi Version Time is now: 21st January 2019 - 01:53 AM