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> A rant: Tesco's the helpful shop, Northbrook Street store
Darren
post Jul 16 2009, 11:19 AM
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I have to disagree about Camp Hopsons. Always had attentive yet discrete service in there. Just the way it should be done.

As for Ottakers, they use to have a sign up "No food. No drink. No gum". Now it seems bookshops are merely coffee shops with a reading section.
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JMH
post Jul 16 2009, 11:39 AM
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QUOTE (Darren @ Jul 16 2009, 12:19 PM) *
I have to disagree about Camp Hopsons. Always had attentive yet discrete service in there. Just the way it should be done.


'Cough', how discrete does service need to be in Camps? wink.gif

Perhaps I've been shopping in the wrong dept! laugh.gif
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Branston Pickle
post Jul 16 2009, 12:46 PM
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Going back to Tesco's, is it just me, or are the self service check outs in there rubbish? The last time I used one it broke just after I'd finished scanning everything, and I then had to spend ages queuing at the normal tills. angry.gif
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Jamoza
post Jul 16 2009, 12:57 PM
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QUOTE (Branston Pickle @ Jul 16 2009, 01:46 PM) *
Going back to Tesco's, is it just me, or are the self service check outs in there rubbish? The last time I used one it broke just after I'd finished scanning everything, and I then had to spend ages queuing at the normal tills. angry.gif


Sainsbury's are getting self service tills & getting rid of the basket tills, i don't know if they are in yet, i haven't work un till the weekend, they were supposed to be in about a month ago.

There will be 2 or 3 set of self service checkout, 1 set where the basket tills are currently, 2ND set in the middle & maybe a 3RD set at the far end.


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Andrea
post Jul 16 2009, 01:07 PM
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The self service check outs are so fussy! And they can take more time than just going to a person. Although I prefer to use them when having to purchase more embarrassing items...
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Iommi
post Jul 16 2009, 01:13 PM
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The thing I notice with self service, is it puts the pressure on the user. People will stare out you with incredulity while you struggle to get the machine to recognise a bar code. The best thing about Tesco are the self service fuel pumps.
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Guest_Bill1_*
post Jul 16 2009, 01:15 PM
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QUOTE (Andrea @ Jul 16 2009, 02:07 PM) *
The self service check outs are so fussy! And they can take more time than just going to a person. Although I prefer to use them when having to purchase more embarrassing items...


Eh?

We're talking Sainsburys not Anne Summers! blink.gif
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Darren
post Jul 16 2009, 01:44 PM
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I like the self-service checkouts.

I can do my paying much quicker and without the unwanted conversation. They have them in B&Q Reading too.

Hopefully they will have the handheld scanners too so you can scan as you shop.
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GMR
post Jul 16 2009, 01:46 PM
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QUOTE (Darren @ Jul 16 2009, 12:19 PM) *
I have to disagree about Camp Hopsons. Always had attentive yet discrete service in there. Just the way it should be done.

As for Ottakers, they use to have a sign up "No food. No drink. No gum". Now it seems bookshops are merely coffee shops with a reading section.



I now get my books from Amazon; they are a lot cheaper and they deliver to your door and there is no post and packing to pay.
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GMR
post Jul 16 2009, 01:47 PM
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QUOTE (Branston Pickle @ Jul 16 2009, 01:46 PM) *
Going back to Tesco's, is it just me, or are the self service check outs in there rubbish? The last time I used one it broke just after I'd finished scanning everything, and I then had to spend ages queuing at the normal tills. angry.gif



My daughter uses them but I won't; I prefer the personal touch.
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Jamoza
post Jul 16 2009, 01:47 PM
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QUOTE (Darren @ Jul 16 2009, 02:44 PM) *
I like the self-service checkouts.

I can do my paying much quicker and without the unwanted conversation. They have them in B&Q Reading too.

Hopefully they will have the handheld scanners too so you can scan as you shop.


B&Q Newbury are having a few self service checkout installed soon.

I think soon checkouts will be a thing of the past in supermarkets, as so many places are having self scan installed, when's M&S installing self scan? laugh.gif



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GMR
post Jul 16 2009, 01:48 PM
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QUOTE (nicster09 @ Jul 16 2009, 01:57 PM) *
Sainsbury's are getting self service tills & getting rid of the basket tills, i don't know if they are in yet, i haven't work un till the weekend, they were supposed to be in about a month ago.

There will be 2 or 3 set of self service checkout, 1 set where the basket tills are currently, 2ND set in the middle & maybe a 3RD set at the far end.



They've got them in the Sainsbury's in Reading all ready.
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Jamoza
post Jul 16 2009, 01:50 PM
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The only problem with self scan is the supermarket have to spend money on training staff how to use them, how to sort out problems etc...

reply to what Darren said, i think they should have the hand held scanners, where you scan the items then pay, the only problem with that is easier for people to steal things.


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GMR
post Jul 16 2009, 01:51 PM
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QUOTE (nicster09 @ Jul 16 2009, 02:50 PM) *
The only problem with self scan is the supermarket have to spend money on training staff how to use them, how to sort out problems etc...



They are good for thieves i was told.
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Jamoza
post Jul 16 2009, 01:55 PM
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QUOTE (GMR @ Jul 16 2009, 02:51 PM) *
They are good for thieves i was told.


Yes, true.

one thing i hate about self scan is 'please place the item in the bagging area, unexpected item in the bagging area'


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GMR
post Jul 16 2009, 01:58 PM
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QUOTE (nicster09 @ Jul 16 2009, 02:55 PM) *
Yes, true.

one thing i hate about self scan is 'please place the item in the bagging area, unexpected item in the bagging area'



Yes, and everybody looks at you. laugh.gif
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JMH
post Jul 17 2009, 08:12 AM
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QUOTE (nicster09 @ Jul 16 2009, 02:55 PM) *
Yes, true.

one thing i hate about self scan is 'please place the item in the bagging area, unexpected item in the bagging area'

Yes, and how many times have you told the **** machine that you have placed the **** item in the bagging area! laugh.gif

I used to self scan (as you shop) many years ago in Safeway in another town. It was brilliant! I could not only price check items and keep a tally on how much I'd spent, but also your shopping got 'boxed up' (they issued boxes) as you shopped. None of this put it in the trolley then take it back out of the trolley to put on the conveyor belt, then put it in bags and back in the trolley.

Yes, it was open to a bit of thieving but random spot checks were carried out. Hard core thieves will always find a way anyhow.

Bring back self scanning!

smile.gif
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JeffG
post Jul 17 2009, 01:54 PM
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QUOTE (JMH @ Jul 17 2009, 09:12 AM) *
Bring back self scanning!

Just go to Waitrose...
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GMR
post Jul 17 2009, 02:11 PM
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QUOTE (JeffG @ Jul 17 2009, 02:54 PM) *
Just go to Waitrose...



Aren't they more expensive and too far away?
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JeffG
post Jul 17 2009, 05:55 PM
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QUOTE (GMR @ Jul 17 2009, 03:11 PM) *
Aren't they more expensive and too far away?

And isn't this a circular argument? (i.e discussed before among the Tesco trolleys and Sainsbury's car park) biggrin.gif
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