Vodafone Customer Service - NOT Options

[dannyboy]

There are undoubtedly a lot of happy customers, but I know many who stick with them simply because of, a) corporate policy of where people work or, because Vodafone seemingly have the best coverage. If all networks had Vodafones's coverage I know many that would like to change.

kind of defeats the idea of a mobile phone really. 'oh, customer service is superb - trouble is there never is any signal.....'

[Iommi]

withdraw from a contract??!! maybe you should read what you are signing up to first.

Yeah like everyone employs a lawyer to run through the fine print!

The point I mean is that if a company fails to respond in a timely manner, one should be able to simply drop the contract without prejudice, especially when it is a case of losing services. I can't stand how companies think it OK to treat some people like they do, Vodafone are not alone. Endless phone calls, unresponded emails, no public interface if things go really bad.

[Jacklets]

Interesting replies. I would have thought more people would have been with Vodafone, since they are the "local" company, and many of us have family working for them.

Still, they would have to go a long way to beat BT in the poor customer service stakes (ever got into the infinite phone menu loop?).

I think I will definitely investigate alternatives...

I do have a close family connection to them, but can't see why Vodafone should expect local support, when they have made so many moves recently to cut local links. Many who work for them would agree that they have lost increasingly lost sight of their customers - particularly private ones, they do manage to give a bit more attention to business customers!

and yes would agree about BT - no one can beat them for shocking customer service!

[JMH]

Hi JeffG,

My name is Mat and I work for the Vodafone Web Relations Team - it's my job to find customers such as yourself on the internet and see if there's anything I can do to help!

It's disapointing to hear that you've not received the assistance needed to get your online billing up and running when you first asked, however if you could pop an email over to me at webrelations@vodafone.com with your mobile number then I'll give you a call to sort this out for you.

Apologies for any hassle this has caused and I'll look forward to hearing from you.

Best wishes,

Mat Clarke

Web Relations Team

Vodafone UK

That's why you can never get through to a real person, they're all surfing the net looking for people whinging about vodafone!

Only joking!

[JMH]

'

and yes would agree about BT - no one can beat them for shocking customer service!

I agree, can we start another thread so we can all moan about BT?


(Oops, think I deleted something that has messed the quote up! Sorry!)

[Iommi]

[quote name='Jacklets' date='Jul 3 2009, 12:39 PM' post='2132'

and yes would agree about BT - no one can beat them for shocking customer service!

I agree, can we start another thread so we can all moan about BT?


(Oops, think I deleted something that has messed the quote up! Sorry!)

Edit your post and put one of these ] after the '2132' on the first line.

[Iommi]

That's why you can never get through to a real person, they're all surfing the net looking for people whinging about vodafone!

I thought the same thing, but like I said, this is a modern 'disease' that afflicts a number of popular enterprise. This biggest issue is the inability, as a customer, to escalate a call if one feels they are not getting what they think they should.

A friend of mine also is frustrated at how Vodafone bend over backwards with specials for new customers, yet he, as a big billing customer has to jump through hoops to get anything like a good deal.

[Anon]

I have Vodafone, buy only as PAYG. Many people I know say how crap they are for after sales service. Easy enough to get a phone, hard when things get sticky.

They seem to be the best for coverage, which is the main reason people I know prefer them, but other companies have better after sales service.

Many people I know are changing for the iPhone now anyway.

Ermm excuse me if I am wrong beacuse it has been a number of years since I have used as PAYG phone, but as far as I was aware if you have a PAYG sim card you do not have bills, because you are not actually being billed as such because you pay for your calls as and when you make them.

I must say that I have used vodafone since I was about 15 and although the numerous menues drive me crazy on 191 when I finally do get to speak with someone, they are always very polite and helpful. It's normally the spotty teenagers in the shops I argue with!

[GMR]

Ermm excuse me if I am wrong beacuse it has been a number of years since I have used as PAYG phone, but as far as I was aware if you have a PAYG sim card you do not have bills, because you are not actually being billed as such because you pay for your calls as and when you make them.

I must say that I have used vodafone since I was about 15 and although the numerous menues drive me crazy on 191 when I finally do get to speak with someone, they are always very polite and helpful. It's normally the spotty teenagers in the shops I argue with!

I have PAYG and you don't have a bill.... you just top it up whenever.

[Guest_Bill1_*]

I have PAYG and you don't have a pill.... you just top it up whenever.

Shall I?

........Nah!


Bye for now, Pill1.

[GMR]

Shall I?

........Nah!


Bye for now, Pill1.

It has been corrected... thanks for letting me know.

I suffer from word blindness. I know I will go to hell for this one day.... I just hope HE shows some compassion.

[Guest_Bill1_*]

Ok how the h@ll did you do that?

I can see the e looks different so come on spill the beans.

[GMR]

Ok how the h@ll did you do that?

I can see the e looks different so come on spill the beans.

If I did tell you I'd have to kill you first.

[Guest_Bill1_*]

If I did tell you I'd have to kill you first.

Oh **** 's bells.

[Iommi]

I suffer from word blindness. I know I will go to hell for this one day.... I just hope HE shows some compassion.

Will I ****!

[GMR]

Oh **** 's bells.

Hell's what? I can't make out the last word... I think my eyes must be going, along with my mind.

[Guest_Bill1_*]

Hell's what? I can't make out the last word... I think my eyes must be going, along with my mind.

What your mind wanders and your eyes follow? How inconvenient.

[GMR]

What your mind wanders and your eyes follow? How inconvenient.

It is for me.

[JeffG]

I must say that I have used vodafone since I was about 15 and although the numerous menues drive me crazy on 191 when I finally do get to speak with someone, they are always very polite and helpful.

Yes, my gripe was not with the call-centre staff - they were indeed very polite and helpful - but they were fighting the same software system as I was, and logged the problem.

My real gripe was that if they knew there were problems with registering on the web site (and they acknowledged this in an email reply), they should announce the status on the web site.

I was hoping that I might find someone here who had had the same problem.

I appreciate the post from Mat Clarke of Vodafone, and will be emailing that address shortly.

(Oh, and they didn't have mobile phones when I was about 15 - you went inside a big red box, put four pennies in a slot and pressed Button A when you got through )

[GMR]

(Oh, and they didn't have mobile phones when I was about 15 - you went inside a big red box, put four pennies in a slot and pressed Button A when you got through )

When I was a kid we didn't even have that... we had a piece of string connected to two old tin cans.