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Service at Tesco |
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Jan 25 2011, 03:48 PM
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Advanced Member
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Has anyone else noticed the lack of open checkouts at the Pinchington Lane Store just lately. Last Saturday there were queue's of up to 4 trolleys at each till, & also this afternoon it was almost as bad. What happened to their 'No more than 2 people in a queue' rule. According to inside information from an employee it's because they trying to run the store with the minimum of staff. Yet there are often groups of 3 or 4 men in suits with enough time to stand around scratching their a r s e s. Get your act together Tesco's there are plenty of people thinking of taking their custom elsewhere.
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Jan 25 2011, 05:47 PM
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QUOTE (GMR @ Jan 25 2011, 05:41 PM) I've also noticed the decline in service at Tesco's stores. Seeing that you park in their car park, what about Sainsbury, they have self checkout.
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Jan 25 2011, 05:53 PM
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From: Newbury, Berkshire.
Member No.: 33
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QUOTE (Exhausted @ Jan 25 2011, 05:47 PM) Seeing that you park in their car park, what about Sainsbury, they have self checkout. I am quite happy with Sainsbury's service. And the staff are more friendlier.
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Jan 25 2011, 09:16 PM
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Group: Members
Posts: 444
Joined: 25-June 10
From: Newbury
Member No.: 966
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QUOTE (HJD @ Jan 25 2011, 03:48 PM) Has anyone else noticed the lack of open checkouts at the Pinchington Lane Store just lately. Last Saturday there were queue's of up to 4 trolleys at each till, & also this afternoon it was almost as bad. What happened to their 'No more than 2 people in a queue' rule. According to inside information from an employee it's because they trying to run the store with the minimum of staff. Yet there are often groups of 3 or 4 men in suits with enough time to stand around scratching their a r s e s. Get your act together Tesco's there are plenty of people thinking of taking their custom elsewhere. Don't think about it, take your custom elsewhere...I did a long time ago!
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Jan 25 2011, 09:22 PM
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Anyone seen that new Mary Portas show? Some good tips on how to deal with poor customer service.
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Jan 25 2011, 09:27 PM
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Advanced Member
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From: Newbury
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QUOTE (Biker1 @ Jan 25 2011, 09:22 PM) Anyone seen that new Mary Portas show? Some good tips on how to deal with poor customer service. Saw that last week (I think she is brill) but even after watching I could never complain like she said to do as it's just not me. I'm one of the people who moan about it after and never do anything about it (in most cases)
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Jan 26 2011, 08:41 PM
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QUOTE (Exhausted @ Jan 25 2011, 05:47 PM) Seeing that you park in their car park, what about Sainsbury, they have self checkout. I believe that Tesco have self-checkout as well.
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Jan 26 2011, 08:44 PM
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QUOTE (JeffG @ Jan 26 2011, 08:41 PM) I believe that Tesco have self-checkout as well. You have to be quick though.
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Jan 26 2011, 09:32 PM
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QUOTE (JeffG @ Jan 26 2011, 10:41 PM) I believe that Tesco have self-checkout as well. "Unexpected item in the bagging area". Now THAT'S customer service!
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Feb 5 2011, 07:35 PM
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QUOTE (Ziggy @ Feb 5 2011, 02:53 PM) I too think the service at Tesco's is getting worse. I actually walked out a couple of weeks ago because the queues were longer than you get at Christmas. Do you consider a long queue poor customer service then? I don't want to queue for longer than I have to obviously, but waiting a little longer than you would at Sainsbury's is the price you pay for slightly cheaper food.
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Feb 5 2011, 07:36 PM
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QUOTE (Blake @ Feb 5 2011, 07:20 PM) I agree, it is going downhill fast.
I have been there at 8pm on a weeknight and a lot of the food you want is not there, like orange juice. That's the exact reason I stopped going to Sainsburys, but sadly I have noticed this happening recently as well.
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