QUOTE (Turin Machine @ Aug 10 2011, 11:44 PM)
Its been going on for years, Its called neglect of the elderly. Bupa are a private limited company and answer to the shareholders, Lower standards = costcutting = more profits.
And its customers, therefore, should be entitled to a rebate. Surely a trading standards issue? Paying for something that isn't supplied. It's fraud as far as I'm concerned. It shouldn't be cheaper to wait for the inspectors report to make amends, than to supply that which has been paid for.