 Levels of service - a few tales from this weekend. |
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| Guest_Bill1_* |
 Nov 15 2010, 05:20 PM
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#1
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1. Went to catch a train to Reading on Saturday night. ticket office closed, ticket machine not working, people smoking on the premises (well heeled ladies included). Train arrives 15 minutes late. No sign of ticketing staff. Get off at Reading, have to queue at EXCESS CHARGES with the 40 or so fellow passengers and argue the toss with staff for further 15 minutes before they relent and let us pay the normal fare. Am then half an hour late for event I've paid to attend and miss some performances. Buy a beer at the event, it is off, have to argue the toss for a further 5 minutes before begrudgingly being given a free replacement. An hour or so later I order a second pint, nothing wrong with it, a few minutes later the show ends and I'm being told I have 5 minutes to drink up as venue is now closing...........
2. Arrange babysitter so wife and I can go to see a film in the early evening this Wednesday at Vue Newbury, pass cinema lunchtime and notice the board outside is advertising said film over an hour later than the listings they e-mailed us. Upon checking we notice they've e-mailed us the listings for Vue Oxford!! 3. Go to Sainsburys Newbury after Remembrance Service with family for a hot drink and snack. The big placard advertising Hot Chocolate with coconut syrup topped with coconut shavings looks very appealing. Join large queue of people having the reason individually explained to them why only all day breakfasts are available from the hot food menu today. Eventually get to the front smilingly order aforementioned hot drinks, response = blank looks, firstly at me and then between serving staff. They tell me they don't know what I'm requesting, so I turn a smaller version of the advert I'd seen on my way in, around on the counter in front of them, they dissappear into kitchen, they return appologising that they knew nothing of the new item on offer, I tell them I'm too thirsty to care and yes I'll have a normal chocolate please. 4. Go to Little Chef, whilst eating extremely hard jacket potato, i.e. hot but not cooked through, a man comes in looking on and around tables, a member of staff asks what is wrong and the man says he's left his mobile phone behind when leaving some 10 minutes previously. After watching man and staff look in the same places over and over again, I ask him if me ringing his number would help (genius that I am). Oh good idea says staff supervisor, a ringing sound is heard, it transpires it's coming from the kitchen area, man's phone is in a rubbish bin within said cooking facility, apparently with the leftovers of his meal. Staff clean it and give it back. Quality! And all this in just a day and a half. |
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Nov 15 2010, 06:06 PM
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#2
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Advanced Member  Group: Members Posts: 6,085 Joined: 13-May 09 From: Newbury, Berkshire. Member No.: 33 |
God! You've got an exciting life!!
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Nov 15 2010, 06:33 PM
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#3
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Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
Perhaps you should have posted this one here
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| Guest_Bill1_* |
Nov 15 2010, 07:46 PM
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#4
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Biker1, Why?
I chose to start a new thread. GMR, just do one! |
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Nov 15 2010, 08:05 PM
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#5
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Advanced Member Group: Members Posts: 4,138 Joined: 13-May 09 From: Newbury Member No.: 20 |
I can sympathise; like the time U2 were playing in Cardiff on the Vertigo Tour. Great you would think. A train straight to the gig and back to Reading... only during the week the last train back to Reading was 21:30!
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Nov 15 2010, 08:18 PM
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#6
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Advanced Member Group: Members Posts: 6,085 Joined: 13-May 09 From: Newbury, Berkshire. Member No.: 33 |
QUOTE (Bill1 @ Nov 15 2010, 07:46 PM)  Biker1, Why? I chose to start a new thread. GMR, just do one! Just 'do one' what? |
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Nov 15 2010, 08:24 PM
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#7
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Advanced Member Group: Members Posts: 4,138 Joined: 13-May 09 From: Newbury Member No.: 20 |
QUOTE (GMR @ Nov 15 2010, 08:18 PM) Just 'do one' what? It is an expression that means in its politest term: 'go away'. |
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Nov 15 2010, 08:51 PM
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#8
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Advanced Member Group: Members Posts: 6,085 Joined: 13-May 09 From: Newbury, Berkshire. Member No.: 33 |
QUOTE (Iommi @ Nov 15 2010, 08:24 PM) It is an expression that means in its politest term: 'go away'. If that is the case then that suggestion would be totally pointless, unless he has bought out NWN's forum and plans to start a banning campaign? Is Billy another User23 then? I just though; don't they both work for WBC? I presume you need the same level of IQ to work there?
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Nov 15 2010, 09:28 PM
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#9
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Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
QUOTE (Bill1 @ Nov 15 2010, 09:46 PM) Biker1, Why? Just a thought - seemed to fit the category & keeps it concise. |
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Nov 15 2010, 09:37 PM
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#10
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Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
Sorry - cocked up
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Nov 16 2010, 09:32 AM
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#11
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Advanced Member Group: Members Posts: 2,974 Joined: 8-September 10 Member No.: 1,076 |
Anyone else had problems with the card reader in the ticket machines? I've twice had to order new cards because I typed my pin in and it's locked my cards!!! The best bit is that Halifax now refuse to replace my card unless I pay a £35 fee... I told them to stuff off!!! But I did write to FGW about the issue of the machine at Thatcham Station... Still no reply!!!
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Nov 16 2010, 12:15 PM
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#12
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Advanced Member Group: Members Posts: 485 Joined: 28-May 10 From: Newbury Member No.: 924 |
QUOTE (GMR @ Nov 15 2010, 08:51 PM) If that is the case then that suggestion would be totally pointless, unless he has bought out NWN's forum and plans to start a banning campaign? Is Billy another User23 then? I just though; don't they both work for WBC? I presume you need the same level of IQ to work there? Grrrr -------------------- Newbury's #1 ill-informed internet poster
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| Guest_Bill1_* |
Nov 16 2010, 12:49 PM
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#13
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QUOTE (GMR @ Nov 15 2010, 06:06 PM) God! You've got an exciting life!! What, exactly, was the point of this comment (aka waste of cyber ink)? The point of my post was to highlight how incomprehensibly and unnecessarily difficult everyday life can be. |
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Nov 16 2010, 02:15 PM
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#14
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Advanced Member Group: Members Posts: 4,138 Joined: 13-May 09 From: Newbury Member No.: 20 |
...or how poorly managed some things are. But none of that is as bad as your average call centre enquiry.
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Nov 16 2010, 08:45 PM
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#15
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Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
Been trying to get Thames Water to fix a hole by the water meter of my dad's house since July.
0845 number at about 20p per minute to listen to shyte music with no result! F'kin useless! 
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Nov 16 2010, 08:58 PM
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#16
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Advanced Member Group: Members Posts: 948 Joined: 11-September 09 From: Thames Valley Member No.: 337 |
QUOTE (Biker1 @ Nov 16 2010, 08:45 PM) Been trying to get Thames Water to fix a hole by the water meter of my dad's house since July. 0845 number at about 20p per minute to listen to shyte music with no result! F'kin useless! TWA's Leak Line is free! 0800 714 614 ... Be prepared to give post code or grid reference..or they're hopeless; this is difficult when you've passed a leak on a road, and have no idea of the code, just where it is roughly
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Nov 16 2010, 09:02 PM
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#17
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Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
QUOTE (gel @ Nov 16 2010, 10:58 PM) TWA's Leak Line is free! 0800 714 614 ... Be prepared to give post code or grid reference..or they're hopeless; this is difficult when you've passed a leak on a road, and have no idea of the code, just where it is roughly Not a leak - just a hole! |
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Nov 16 2010, 09:03 PM
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#18
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Advanced Member Group: Members Posts: 6,085 Joined: 13-May 09 From: Newbury, Berkshire. Member No.: 33 |
QUOTE (Bill1 @ Nov 16 2010, 12:49 PM) What, exactly, was the point of this comment (aka waste of cyber ink)? Tight are we? What is the point of anything if you have a closed mind? QUOTE The point of my post was to highlight how incomprehensibly and unnecessarily difficult everyday life can be. And very well appreciated and well put. 
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Nov 16 2010, 09:03 PM
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#19
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Advanced Member Group: Members Posts: 6,085 Joined: 13-May 09 From: Newbury, Berkshire. Member No.: 33 |
QUOTE (Bofem @ Nov 16 2010, 12:15 PM) Grrrr Are you flexing your vocabulary? |
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Nov 16 2010, 09:25 PM
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#20
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Advanced Member Group: Members Posts: 4,138 Joined: 13-May 09 From: Newbury Member No.: 20 |
QUOTE (Bill1 @ Nov 16 2010, 12:49 PM) What, exactly, was the point of this comment (aka waste of cyber ink)? As you might already be aware. Some people on here have a sense of humour that only their mother could admire.  Meanwhile; it looks like GMR has just had his top-up for the Month.
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