QUOTE (Phil_D11102 @ Oct 26 2010, 10:41 AM)
In this case the hiring manager should of ensured the qualifications of the carer's were adequate to the care they should of been providing. The directors should be responsible for the processes that are used to hire workers. I wouldn't hold the directors responsible, I would hold the person who hired the individuals involved.
In law they are both responsible - the individual providing the care should be trained and competent, the person hiring her should have ensured this was so and the people running the company should ensure that everyone down the line is compentent. Ultimately the buck stops at the directors.
The local council / NHS trust who is employng the care company should also ensure that the care provided is adequate - it's their responsibility to provide the care, contracting it out does not absolve them of their duty of care.