West Berks Council breaks a record Options

[absolutebounder]

Is it not truly amazing the speed at which Gordon lundy and Nick Carter managed to get on their knees to bow scrape and grovel to our hopeless MP? Their reaction time in responding to their **** up must be a record. Its not like West Berks ever get anything right first time is it but when there is MP after your name it will get corrected very fast.

[On the edge]

Their processes and systems do seem to be pretty disconnected. The web site let's you see relevant detail for your postcode. So, using the 'when will my bin be emptied' example, the response came back 'there are multiple records call our help line'. They've spent on what looks a sophisticated solution but can't be bothered to use it! Again designed to impress rather than deliver.

Frankly, if they are only dealing with five requests a day, with the numbers of staff they claim are involved, getting the 'Richard Benyon question' is appalling. I'm also very disappointed he's blaming the wrong cause.

I suppose we'll need an FOI to discover the outcome of the investigation and certainly one to find out how many other errors have been made.

[Andy Capp]

I suppose we'll need an FOI to discover the outcome of the investigation and certainly one to find out how many other errors have been made.

That's a good point: perhaps these things highlight a problem with WBC being able to keep and use the information properly?