A rant: Tesco's the helpful shop, Northbrook Street store Options

[GMR]

I was shopping in Tesco’s Northbrook Street store today when I saw a blind man and his dog enter (no, this is not leading to a joke) and make his way to the customer service department (fag area). He stood there patiently waiting to be served but the shop assistants totally ignored him (even though several glanced in his direction). When it was my turn to be served I said “Excuse me but I think this gentleman would like to be served”. The lady shop assistant turned to him and said, “Can help you?” “yes,” he replied, ”I would like to be taken to the sandwich section please.” She thought about it for a few seconds and then said, “What sort of sandwiches would you like?” He said, “Erm, I’ll know when somebody takes me and I can see what you’ve got on offer” (I presume the “see” was a figure of speech… just in case somebody humorously points out a fly in the ointment of that man’s statement). She then went to the speaker phone and called for assistance.

In the mean time I got served, went out and about 5 minutes later I went past the shop again and saw him still standing their patiently.

My point is that this man was given such appalling service. Aren’t staff trained to be alert and noticed people either in stress or in need of help? This is not the first time I’ve seen people waiting at the service desk while other customers have been served first.

As I started the Tesco’s theme I might as well go on; I was talking to a member of staff awhile back who told me that they need more staff there, because the staff they’ve got struggle as it is. They close down checkouts when there are queues because people want to go home or have their break. They won’t get more staff in because they are more geared to profits than customer satisfaction. As a regular customer to that branch I must concur with her assessment of that particular branch (at least I concur looking in from the outside).


I hope that my little rant has done some good for mankind and Tesco’s shoppers and that when I go back into the shop tomorrow I will notice an improvement… then again....

[Jamoza]

Talking about Tesco trolleys, I've just come back from Tesco 'extra' and the state of the trolleys. it seems as though when it rains no one can be bothered to get out & collect the trolleys! Half way out into the road, the shelter by the entrance practically empty.

[Cupid]

Talking about Tesco trolleys, I've just come back from Tesco 'extra' and the state of the trolleys. it seems as though when it rains no one can be bothered to get out & collect the trolleys! Half way out into the road, the shelter by the entrance practically empty.

Tescos are a victim of there own success, today the wi-fi connection in store went down at the petrol filling station and in store, apparently damaged from the lightning?.... every day around 4 a clock Tescos do what they call 90% reductions on all sections (not non-food) however today the printer labelling device (PDA) would not transmit a signal to the printing device which is wireless, so they were unable to print a reduction barcode ticket, shop floor staff had to write reduction labels on a yellow mark down ticket by pen.

At the tills the scanning device was unable to read the ticket and the reduction had to be manually reduced by a section manager meaning the section managers in store had to step to help the till and trolley/back of house stood in to take over on shop floor.

So the trolley were neglected for a few hours.

Also they had a number of new/training staff on.