A rant: Tesco's the helpful shop, Northbrook Street store Options

[GMR]

I was shopping in Tesco’s Northbrook Street store today when I saw a blind man and his dog enter (no, this is not leading to a joke) and make his way to the customer service department (fag area). He stood there patiently waiting to be served but the shop assistants totally ignored him (even though several glanced in his direction). When it was my turn to be served I said “Excuse me but I think this gentleman would like to be served”. The lady shop assistant turned to him and said, “Can help you?” “yes,” he replied, ”I would like to be taken to the sandwich section please.” She thought about it for a few seconds and then said, “What sort of sandwiches would you like?” He said, “Erm, I’ll know when somebody takes me and I can see what you’ve got on offer” (I presume the “see” was a figure of speech… just in case somebody humorously points out a fly in the ointment of that man’s statement). She then went to the speaker phone and called for assistance.

In the mean time I got served, went out and about 5 minutes later I went past the shop again and saw him still standing their patiently.

My point is that this man was given such appalling service. Aren’t staff trained to be alert and noticed people either in stress or in need of help? This is not the first time I’ve seen people waiting at the service desk while other customers have been served first.

As I started the Tesco’s theme I might as well go on; I was talking to a member of staff awhile back who told me that they need more staff there, because the staff they’ve got struggle as it is. They close down checkouts when there are queues because people want to go home or have their break. They won’t get more staff in because they are more geared to profits than customer satisfaction. As a regular customer to that branch I must concur with her assessment of that particular branch (at least I concur looking in from the outside).


I hope that my little rant has done some good for mankind and Tesco’s shoppers and that when I go back into the shop tomorrow I will notice an improvement… then again....

[Jamoza]

They are good for thieves i was told.

Yes, true.

one thing i hate about self scan is 'please place the item in the bagging area, unexpected item in the bagging area'

[JMH]

Yes, true.

one thing i hate about self scan is 'please place the item in the bagging area, unexpected item in the bagging area'

Yes, and how many times have you told the **** machine that you have placed the **** item in the bagging area!

I used to self scan (as you shop) many years ago in Safeway in another town. It was brilliant! I could not only price check items and keep a tally on how much I'd spent, but also your shopping got 'boxed up' (they issued boxes) as you shopped. None of this put it in the trolley then take it back out of the trolley to put on the conveyor belt, then put it in bags and back in the trolley.

Yes, it was open to a bit of thieving but random spot checks were carried out. Hard core thieves will always find a way anyhow.

Bring back self scanning!

[JeffG]

Bring back self scanning!

Just go to Waitrose...

[GMR]

Just go to Waitrose...

Aren't they more expensive and too far away?

[JeffG]

Aren't they more expensive and too far away?

And isn't this a circular argument? (i.e discussed before among the Tesco trolleys and Sainsbury's car park)