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Do Sainsbury's care? |
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May 18 2010, 10:12 PM
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QUOTE (GMR @ May 18 2010, 11:01 PM) What annoys me is the attitude from some of the senior staff. Never mind - You have a nice shiney new Tesco on London road now.
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May 18 2010, 10:32 PM
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QUOTE (urZah @ May 18 2010, 11:28 PM) Having worked in retail, you sound like the worst customer ever. Is that really the only bike rack they have??? I've also worked in retail and we took customers complaints seriously. And it doesn't matter whether it is the only bike rack they have or it is one of a million.... what was there was dangerous - as I pointed out - and they should have secured the area to prevent other accidents happening. You obviously don't believe in customer service or the welfare of customers. The reason we get such sloppy service is because people don't stand up for their rights and make their concerns heard.
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May 18 2010, 11:27 PM
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QUOTE (urZah @ May 18 2010, 11:28 PM) Having worked in retail, you sound like the worst customer ever. Is that really the only bike rack they have??? Why? I note you used the word 'worked', presumably you moved on to something more suitable perhaps? As far as I can tell, Sainsbury's management don't give a stuff about GMR's custom. I'd advise him to shop else where. GMR - Have you noticed how feeble the floor bolts are that used to secure the bike rack? I'm not sure I would wish to trust my pride and joy to such shoddy security. It is no wonder it has broken away.
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Guest_Bill1_*
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May 19 2010, 01:01 PM
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I've said it before and I'll say it again.
No matter what the big chains say to the contrary, they know that they have forced virtually all local convenience stores to close and as they now have a virtual monopoly on the lower to middle portion of the consumer market they can afford not to be so customer caring.
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May 19 2010, 04:23 PM
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QUOTE (urZah @ May 18 2010, 11:28 PM) Having worked in retail, you sound like the worst customer ever. Is that really the only bike rack they have??? And that's the best example of why retail in this country is so poor.
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May 19 2010, 05:04 PM
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QUOTE (Bill1 @ May 19 2010, 02:01 PM) I've said it before and I'll say it again.
No matter what the big chains say to the contrary, they know that they have forced virtually all local convenience stores to close and as they now have a virtual monopoly on the lower to middle portion of the consumer market they can afford not to be so customer caring. Sainsbury etc have not forced anyone out of business. The evaporating customer loyalty did that. If, like in France ( which paradoxically is home to the bigggest grocer in Europe - Carrefour ), the retail customer had never abandoned the local shop & market in their millions, we'd still have a thriving local retail economy.
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May 19 2010, 06:58 PM
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QUOTE (Iommi @ May 19 2010, 06:42 PM) Supermarkets didn't force businesses out, but their trading policies certainly made it harder for the small businesses to buy wholesale at a competitive rate. But, if the customer had remained loyal.....and had recieved good service, then the shops would have stayed open. Griffins is a good example. The actual prcies charged in the supermarkets on staples isn't that cheap. Sure, they have loss leaders on Nescafe etc, but make it all back up on the things they are not discounting. The French must be more savvy shoppers....
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May 19 2010, 07:25 PM
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QUOTE (dannyboy @ May 19 2010, 07:58 PM) But, if the customer had remained loyal.....and had recieved good service, then the shops would have stayed open. Griffins is a good example. Spot on, if the service is good enough then customers will stay loyal. Just look at what's happened with this alleged example of bad service at Sainsburys.
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May 19 2010, 08:03 PM
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QUOTE (dannyboy @ May 19 2010, 07:58 PM) The actual prcies charged in the supermarkets on staples isn't that cheap. Sure, they have loss leaders on Nescafe etc, but make it all back up on the things they are not discounting. The French must be more savvy shoppers.... Or are prepared spend proportionally more of their income on groceries than we do. A for quality, the supermarkets in France that I have shopped in, supplied stuff that would drive you to an independent store!
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May 19 2010, 08:52 PM
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I wrote to their customer service who wrote to the manager; this was his reply. QUOTE Glenn
Thanks for the notice of the bike rack I have removed it myself bike attached and all, I am disappointed it was not removed straight away and will look into why we failed to take action. All 400 people in my store including myself work tirelessly to give our customer the best experience we can in our store and the use of our facilities if you have any other problems feel free to email or speak to myself in store I am always on the shop floor
Many thanks
Leigh Brown
Store Mgr
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May 19 2010, 08:54 PM
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QUOTE (Iommi @ May 19 2010, 12:27 AM) Why? I note you used the word 'worked', presumably you moved on to something more suitable perhaps? As far as I can tell, Sainsbury's management don't give a stuff about GMR's custom. I'd advise him to shop else where. GMR - Have you noticed how feeble the floor bolts are that used to secure the bike rack? I'm not sure I would wish to trust my pride and joy to such shoddy security. It is no wonder it has broken away. I agree... I wasn't very happy when I first saw them. And the racks themselves are rubbish. They obviously care about their bike customers.
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May 19 2010, 08:55 PM
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QUOTE (Jayjay @ May 19 2010, 05:17 PM) Wish the condemnation of Sainsburys could also be focused on the vandals who damaged the bike rack in the first place.
The managers photo is in the foyer, Leigh Brown, and he looks very male to me. I wonder if they care... this isn't the first time it happened. I would imagine bike riders are a low priority.
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