QUOTE (wabbit @ Aug 28 2013, 04:43 PM)
Whatever, it seems to me that it ill beholds a business owner to reply with such venom... better to rise above it, thereby gaining moral victory.
Not sure he has done his business any favours here.
I agree. Better would be a short, polite reply apologising for any inconvenience whilst casting doubt on the customer's version of events...and mentioning that no payment was taken. Plant the seed of doubt and let readers make up their own minds.
Sometimes it is what is not said that is more powerful. A rant can make the owner seem precious, highly strung and unable to take any criticism.
Remember, it is still the silly season for news!