Eden Vauxhall Newbury steer well clear Options

[motormad]

Im not sure about anyone elses experiences with this place but mine have been pretty rubbish. First off it took them just over 4 months to get my car. Which to be honest is utterly rubbish. This also meant them having to put my details through finance submission 3 or 4 times, goodbye credit rating.....

I bought a brand new car from them last year and its had nothing but problems, problems that when taken to dealer they either say dont exist or have given me some bs excuse as to why they cant do anything.

For instance the brakes on my car squeal quite loudly and i have a problem with one of the caliper pistons not pulling the pads away from the disk fully so it will squeal as im driving along. Took it in and they said they could find no problems on testing it but bled the system anyway but basically said i was talking rubbish. Im no mechanic but at the same time im not completely mechanically "dumb".

Then the washer pump for the windscreen stopped working and i took it back again, they said it was a faulty connector and they had ordered it in and would call me within a week to have it fitted. They never called and on chasing it up they never gave any real answers. Luckily it has started working again of its own accord.

Finally today i took it in as i noticed the rear right wheel is corroding underneath the paint as it has started bubbling, they told me that they wouldnt be able to do anything until a regional manager had seen it and measured the part of the wheel that was bubbling. This is utter rubbish, i wanted to make a warranty claim either for a new wheel or it to be resprayed as its defective paint work on the wheel. They told me i'd have to take it back next week during the day when the regional manager is in which would mean me loosing more money taking time off work which im not willing to do.

Personally i will not buy another vauxhall and i will not delete or change any of this information at the request of the dealer, they've given shoddy service that deserves to be exposed.

[Guest_xjay1337_*]

Im 21

There-in lies your problem. The youth of today, and all that

When you reach an age of wisdom and understanding of how businesses work, especially car dealerships (and main dealer-franchises at that) you would understand why they often do not care about your money what-so-ever after they have your money.

I find driving your car into the front window of their shiny showroom, while Kenny Loggin's "Highway to the Dangerzone" is blaring from the speakers, is a fairly good way to get their attention, and that of the local police patrol too.

Last time I made a post about an unsatisfactory dealing with a dealer/garage, they fixed the problem and I had to sign a non-disclosure-agreement that I would not disclose the fact they damaged my expensive wheels by letting someone who was probably 21 work on my car (they chipped the rim and then denied it, said it was a curb mark, as if I would ever curb my wheels...I haven't ever seriously - because I am clearly the best driver that has ever lived)

Although seriously, they did sort the problem after letters to senior management, and I have been a very good boy and not mentioned the garage to anyone since, and removed all traces of my displeasure from the internet. They were based in Basingstoke though, I will admit, and there's a website called "the best of basingstoke" which is like a review site for companies.

I posted a very damning report on there which probably pushed them along quite a bit, as well as naming and shaming (with picture proof of course) on the VW owners forum I use (one of the largest forums in the world for VW..definitely the most popular in the UK) so when you typed in the company name, my thread appeared on the first page above their own listings...LOL.

Maybe a letter outlining your issues to their managing director would be a good first step.
Then again someone who spends £18,000 on a Vauxhall probably needs the help of a psychiatrist.

Best of luck.

[Turin Machine]

My advice is to stay well clear, 'er indoors has a vauxhall and its been nowt but trouble, and do they care ? of course not. Couldn't give a ****. They are never ever seeing the inside of my wallet again, no way, ever.

[Strafin]

I had a company Vauxhall, and they weren't very good then, I ended up just taking it to Basingstoke instead.

[Darren]

My last dealings with Eden was the day they had £600 for an ECU on a car less than 4 years old. Sold the car not long after for a Skoda from Ashmore Green.

They were alright when they were Newbury Instant Motors and then Motorworld.

[Andy Capp]

ECUs: the curse on the home mechanic!

[Guest_xjay1337_*]

ECUs: the curse on the home mechanic!

Two words for you.
Vag.
Com.

[motormad]

Im considering taking mine to basingstoke heard they're descent but tbh vauxhall dealers in general seem to have bad service going on other peoples experiences.

[Jayjay]

Would trading standards be any use?

[pinkfluffyclouds]

If you bought a washer, dryer or dishwasher say and it did not do the job you bought it for you would take it back wouldn't you? What is the difference with a car then? If it is not doing the job and there are faults then take it back - tell them you are cancelling your HP payments until it is sorted. If they threaten to take you to Court then as long as you have enough proof the car wasn't up to scratch then you surely have a pretty good case.

[NORTHENDER]

Its no good cancelling HP payments as the garage has been paid in full by the HP company.
He would not be hurting them, only himself. The garage do not get paid in installments.
A guy I know picketed a garage with placards for much the same reason a few years ago
and did eventually get satisfaction.

[Guest_xjay1337_*]

If you bought a washer, dryer or dishwasher say and it did not do the job you bought it for you would take it back wouldn't you? What is the difference with a car then? If it is not doing the job and there are faults then take it back - tell them you are cancelling your HP payments until it is sorted. If they threaten to take you to Court then as long as you have enough proof the car wasn't up to scratch then you surely have a pretty good case.

Well..the car works does it not? Then again it's a Vauxhall so will break down imminently.
The washers have not acted up since the first incident has it not? From the OP description?
Squeaky brakes does not mean you can't use the car.

If the car was constantly breaking down or something; fine, but if it's got a few minor issues, you should be reasonable in your expectations.

A while ago when I was happy, I bought a brand new Triumph Street Triple R. I paid £10,282 or something by the time all the options were on it and if you factor in finance repayments it comes to closer to £11,000. About 3 weeks after I bought it I had a tracker fitted. About a fortnight after this, the battery on my beloved baby would go flat overnight, and wouldn't start the bike. It would drain the battery to a point where the alarm would think it was disconnected and would sit there going off for hours and I'd get phonecalls from the tracker people "your bike is moving or the tracker has been disconnected..."

In addition, despite paying £450 for the body coloured panels (rad cowls, seat cowl, flyscreen and bellypan) when I bought the bike they didn't give me the rad cowls..also 6 days before recieving delivery of my bike, they introduced a "free" addition which was the body work I paid £450 for!!
Luckily I mentioned this in a friendly manner "well we'll check with Triumph..." - 3 days later they phoned me up "They will credit you the £450 back which you can use on anything you like from any Triumph dealer..but we'll give you a discount on stuff you buy from here" . So I got the stubby levers, new tyres, a tank bag and some more nice bits.

That's probably more annoying than a squeaky brake disc.

Due to becoming boring and unhappy and buying a car, I sold the bike. I have since learned the bike despite the very best of care from me during my short ownership, no wet weather or winter riding, washing after every ride even when returning at 9pm, the bike had some problems with the front brake calipers binding on the disk, it has required new front forks and also exhaust burnt a hole in the bellypan because some head shielding had gone AWOL.

And in that case the guy simply took his bike back to Triumph and they (eventually) sorted the problem. His dealer was treating him badly because he was young. I can relate. On Yer Triumph were good to me. But his Welsh dealer probably due to not being the supplying one were being nobbers.
But the important part is you have an understanding of how to deal with people a customer service point of view. The first step to solving any problem at work or at home is communication!!

Besides say for example it was bought with a personal loan, not hire purchase, then you are even more ill-advised to cancel your finance repayments.

As has been said the finance company pay the garage in full. If it's an outside company, that is..eg Blackhorse Finance.. in which case you would be attacked by the Finance company and having been at the end of their chasing (at their fault, I should explain, they made the c*ck up) and they are very very...tenacious. I could say.
If it's their own company, eg with Vauxhall you have GMAC (which makes it sound like you're buying a Vauxizzle) then even so I believe their finance "department" pays the franchised dealer in full..

My advice (to the OP) would be to actually talk to the dealership which it seems you have not been doing and actually explain your problems and be reasonable in your expectations.
Refusing to pay for your vehicle because the brake squeals is completely unreasonable and if you came to me saying that I'd say..

[massifheed]

Well..the car works does it not? The washers have not acted up since the first incident has it not? Squeaky brakes does not mean you can't use the car.
If the car was constantly breaking down or something; fine, but if it's got a few minor issues, you should be reasonable in your expectations.

What utter nonsense!

If the car is sold has having squeaky brakes, poor paintwork and an intermittent washer as a feature then your argument at least makes some sense. But to say that it's reasonable that a brand new car should be expected to be less than fully functional is rubbish.

Would you apply that logic to everything else, or only cars? If you bought an iPod and only one side of the earphones worked would you take it back? Or condsider that reasonable, as the rest of it worked?

How about a larger appliance, like an oven. If the light came on, but it didn't get hot, would that be ok?

You don't half talk some rubbish.

[Guest_xjay1337_*]

Okay, you are very well informed and you are completely able to comment about this.
How wrong you are. And no I wouldn't argue with me on this. Yes you may threaten to attack me but i couldn't care. I love having things up my sleeve...fat and a few hairs.

From how the OP describes it I imagine a small bubble of laquer on one of the wheels.
As you may know I am probably the most OCD person about my car. It's almost a show quality car which is used daily with 122k on it. So yeah. So I can relate to the grievances of an owner.
But again you fail to read or at least understand what I said.

The car functions. It starts, it drives, the washers, lights and indicators work. (for now as I said within a few days no doubt it will break down completely because it is a Vauxhall). I am not saying a new car should be sold with broken features but I'm saying that because a new car has some MINOR issues is not a reason why you should cancel your finance contract until they fix it. You will simply end up in arrears or worse and the dealer will be far less likely to help you..

Your "examples" are not fair or particularly relevant*. Obviously an iPod produces sound through 2 earbuds and that's an integral part of it's functionality. It's it's core. A bubble of lacquer is not equivalent to a broken earbud on an iPod.

A light comes on but the oven didn't get hot? That's equivalent to the car not starting.
So I think the one talking rubbish is actually you. I'm rubber (let's call it fat), you're glue.

I can't really think of a fairer example but to advise someone to cancel a finance AGREEMENT which is a CONTRACT...stating the car is "unfit for purpose" because of squeaky brakes (which would probably take 2 hours to replace both discs and calipers/pads if that was the problem) plus £60 for a wheel refurb (or £280 for a new wheel) - THAT is talking rubbish.

If the car kept breaking down or the engine fell out of the dashboard decided to fall off the car then yes you may have a point to argue "fit for purpose" but in this instance I think a friendly but firm chat with the dealership would solve the problem (which doesn't seem to have happened) - rather than jumping into a possible minefield of Fondue talking about cancelling finance contracts etc..

I've not really spoken to Eden before much..but I think the benefit of the doubt should be given. Especially since a new wheel has since been ordered and the manager bloke seemed "alright".

[massifheed]

From how the OP describes it I imagine a small bubble of laquer on one of the wheels.

He said the paint had started bubbling. That sounds like a poor quality job done in the first place. He also mentioned the squealing brakes and an intermittent washer.

As you may know I am probably the most OCD person about my car....

I couldn't care less about your orange-wheeled shed that you go on about so much. This thread is about someone other than yourself. You'll just have to deal with that.

But again you fail to read or at least understand what I said.

No, I read it, although you do make it hard to understand what it is you're going on about when you post so much other guff as well.

The car functions. It starts, it drives, the washers, lights and indicators work...

If the car was constantly breaking down or something; fine, but if it's got a few minor issues, you should be reasonable in your expectations

Well, most of the car functions. But there are elements that do not. For someone buying a new vehicle - where it is reasonable to expect everything to work - it is clear that this isn't a satisfactory situation.

Your "examples" are not fair or particularly relevant*. Obviously an iPod produces sound through 2 earbuds and that's an integral part of it's functionality. It's it's core. A bubble of lacquer is not equivalent to a broken earbud on an iPod.

Of course they're relevant. We are talking about products that have multiple features, where some of those features don't work. You seem to be suggesting that that is to be expected, or at least put up with. I was trying to establish at what point it's not acceptable to buy a new product and have parts of it not work? A "bubble of lacquer", as you put it, may only be superficial. But for a new vehicle the finish should be flawless. Also, you seem to be ignoring the other faults that the OP mentioned. I'm sure you are aware, but for a car to pass it's MOT it needs to have a filled and working screen wash system. If you get stopped by the police and have no water in your screen wash, you can get a fine. So a 100% working screen washer is absolutely integral.

Just because you don't think something is important, doesn't mean that it's not.

So I think the one talking rubbish is actually you.

I beg to differ. Plus you have previous.

I think a friendly but firm chat with the dealership would solve the problem (which doesn't seem to have happened)

You did read the OP, did you? He mentions taking the car in each time there was a problem with it. Only to be fobbed off by the dealer. It would appear that that approach is getting little in the way of results. Going back for another "chat" is probably now not the most productive way forward.

[Guest_xjay1337_*]

He said the paint had started bubbling. That sounds like a poor quality job done in the first place. He also mentioned the squealing brakes and an intermittent washer.

I know what he mentioned.

The damage to the wheel is similar to this

just that it's behind the tyre valve and about 1/8th inch across.

I couldn't care less about your orange-wheeled shed that you go on about so much. This thread is about someone other than yourself. You'll just have to deal with that.

I am not talking about myself. I am simply giving an example saying I am OCD with my car so it's not like I am one of those people who couldn't care and how I can understand the position of the OP.

No, I read it, although you do make it hard to understand what it is you're going on about when you post so much other guff as well.

Like most of wot comes out of your mouth then, innit?

Well, most of the car functions. But there are elements that do not. For someone buying a new vehicle - where it is reasonable to expect everything to work - it is clear that this isn't a satisfactory situation.

I am not in disagreement

You miss my point YET AGAIN.
That a minor fault does not make the car unfit for purpose thus suggesting cancelling finance agreements is stupid.

Of course they're relevant. We are talking about products that have multiple features, where some of those features don't work. You seem to be suggesting that that is to be expected, or at least put up with.

No, I am not. I am saying, I will repeat because you are being quite obtuse; the response suggested by some people is not proportionate to the seriousness of the problem.

I was trying to establish at what point it's not acceptable to buy a new product and have parts of it not work?

This is not the point we are discussing.

A "bubble of lacquer", as you put it, may only be superficial. But for a new vehicle the finish should be flawless. Also, you seem to be ignoring the other faults that the OP mentioned. I'm sure you are aware, but for a car to pass it's MOT it needs to have a filled and working screen wash system. If you get stopped by the police and have no water in your screen wash, you can get a fine. So a 100% working screen washer is absolutely integral.

The washer system works. (at the moment) - When a dealer doesn't follow through with you, then perhaps you should call them up and enquire? Ignorance is not an excuse..people are fallible, while it would be nice if you didn't have to chase up suppliers and dealers sometimes you need to.
As for squealing brakes, yes they are annoying but not illegal and the brakes still work amiright?

Just because you don't think something is important, doesn't mean that it's not.

It is important. As I said, I will re-itterate again, I am just saying there is a way to deal with problems and the way in which things have been dealt with so far may have been different, and the recommended next-course of action by some people is not right.

You did read the OP, did you? He mentions taking the car in each time there was a problem with it. Only to be fobbed off by the dealer. It would appear that that approach is getting little in the way of results. Going back for another "chat" is probably now not the most productive way forward.

I did read the OP. Infact I was in Eden Vauxhizzle when he enquired about his wheel.
Sheer co-incidence I overhead a mention about a corroding wheel on a Vauxhall and I looked over to see an oik in a Hoodie asking, hence my reasoning it's probably the same fellow. Since no-one over the age of 25 would wear a Hoodie.

[Biker1]

Don't buy new. They lose too much money!
When buying second-hand get then fully checked. This is easy these days.
Use local trusted and recommended garages
Avoid main dealers like the plague! (Unless you have won the lottery! )

[GMR]

I got my car from Eden's in Newbury and I got excellent service. To be fair whatever dealer you go to somebody somewhere will have problems; it is the luck of the draw. I will certainly use them again.

[GMR]

Don't buy new. They lose too much money!
When buying second-hand get then fully checked. This is easy these days.
Use local trusted and recommended garages
Avoid main dealers like the plague! (Unless you have won the lottery! )

Next time I buy a car I will buy new. It is ok if you are going to keep the car for awhile but if your intention is to sell after a few years then probably second hand is wiser.

[Strafin]

With lease plans the way they are now it's not that bad buying new, I did it once and it was worth the extra for the great feeling of having a brand new car.