 Commuters stranded as trains cancelled from Reading to Newbury |
  |
 Feb 12 2015, 12:29 AM
Post
#1
|
|
|
Advanced Member  Group: Members Posts: 11,902 Joined: 3-September 09 Member No.: 317  |
I'm so glad I have stopped using the service for winter. This story reminds me how shat 'our' train service. Non-stop signalling failures. That could have been me tonight thinking how the fark do I get home now then!
http://www.newburytoday.co.uk/2015/commute...ding-to-newbury |
 |
 
|
|
Feb 12 2015, 09:29 AM
Post
#2
|
|
|
Advanced Member Group: Members Posts: 3,762 Joined: 14-May 09 Member No.: 56 |
Don't they have an emergency plan in place to organise an immediate replacement bus service? Any credible organisation has a "disaster plan" in place.
|
|
|
|
|
Feb 12 2015, 10:57 AM
Post
#3
|
|
|
Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
When you purchase a rail ticket you enter into a contract with the TOC part of which is a commitment to get you to the destination on the ticket. If this cannot be achieved by train then the TOC has to get you there by some other means if the problem is a fault with the railway (i.e. not your fault).
Unfortunately there is no guarantee of time on this but you must not be left stranded. |
|
|
|
|
Feb 12 2015, 11:01 AM
Post
#4
|
|
|
Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
By the way, the problem was caused by the failure of a fairly new piece of equipment called an axle counter.
Modern technology eh!! 
|
|
|
|
|
Feb 12 2015, 11:15 AM
Post
#5
|
|
|
Advanced Member Group: Members Posts: 7,847 Joined: 23-May 09 From: Newbury Member No.: 98 |
QUOTE (JeffG @ Feb 12 2015, 09:29 AM)  Don't they have an emergency plan in place to organise an immediate replacement bus service? Any credible organisation has a "disaster plan" in place. There isn't any point because it's someone else's fault and even if it isn't there is always the small print! Frankly, these are levels of customer service that would make a banker blush. -------------------- Know your place!
|
|
|
|
|
Feb 12 2015, 01:10 PM
Post
#6
|
|
|
Advanced Member Group: Members Posts: 3,762 Joined: 14-May 09 Member No.: 56 |
It hardly matters whose fault it is. If it happens, it happens. The time for recriminations is afterwards.
|
|
|
|
|
Feb 12 2015, 01:16 PM
Post
#7
|
|
|
Advanced Member Group: Members Posts: 364 Joined: 21-September 13 Member No.: 10,072 |
It was a complete shambles yesterday, I got caught up in it. Sorry but recriminations are more than justified because this sort of thing keeps happening and they never seem to have any effective standby. Good job we don't run our business like that.
|
|
|
|
|
Feb 12 2015, 01:20 PM
Post
#8
|
|
|
Advanced Member Group: Members Posts: 287 Joined: 11-September 13 Member No.: 10,046 |
They could always turn the railways into express roads for long distance busses and trailer lorries. I'll be in trouble for saying that too.
|
|
|
|
|
Feb 12 2015, 10:29 PM
Post
#9
|
|
|
Advanced Member Group: Members Posts: 5,064 Joined: 26-May 09 Member No.: 103 |
QUOTE (The Hatter @ Feb 12 2015, 02:20 PM) They could always turn the railways into express roads for long distance busses and trailer lorries. I'll be in trouble for saying that too. Yes, that's a good idea. Lets turn them all into roads - then when you are held up in jams there would be no-one to complain about / to! You would have to just sit in your car and listen to yourself cursing! 
|
|
|
|
|
Feb 13 2015, 12:07 AM
Post
#10
|
|
|
Advanced Member Group: Members Posts: 11,902 Joined: 3-September 09 Member No.: 317 |
QUOTE (Biker1 @ Feb 12 2015, 10:29 PM) Yes, that's a good idea. Lets turn them all into roads - then when you are held up in jams there would be no-one to complain about / to! You would have to just sit in your car and listen to yourself cursing! That undoubtedly would happen if you used the road daily, but at least you will be in a cosy and warm environment and it is made up with the idea that you can travel places spending less on fuel than you do on the price of a ticket. |
|
|
|
|
Feb 13 2015, 12:49 AM
Post
#11
|
|
|
Advanced Member Group: Members Posts: 1,605 Joined: 25-November 09 Member No.: 511 |
QUOTE (Biker1 @ Feb 12 2015, 10:29 PM) Yes, that's a good idea. Lets turn them all into roads - then when you are held up in jams there would be no-one to complain about / to! You would have to just sit in your car and listen to yourself cursing! So what's new? -------------------- There their, loose loser!
|
|
|
|
|
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
| Lo-Fi Version | Time is now: 20th April 2024 - 12:44 AM |