 Vodafone Customer Service - NOT |
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| Guest_Bill1_* |
 Jul 3 2009, 09:32 PM
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#41
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QUOTE (GMR @ Jul 3 2009, 10:23 PM)  When I was a kid we didn't even have that... we had a piece of string connected to two old tin cans.  They'd invented string and tin cans back then? |
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Jul 3 2009, 09:38 PM
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#42
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Advanced Member  Group: Members Posts: 6,085 Joined: 13-May 09 From: Newbury, Berkshire. Member No.: 33 |
QUOTE (Bill1 @ Jul 3 2009, 10:32 PM) They'd invented string and tin cans back then? Good point... maybe it was grass connected to seashells. |
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Jul 4 2009, 10:58 AM
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#43
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Advanced Member Group: Members Posts: 3,762 Joined: 14-May 09 Member No.: 56 |
Just an update on the original: the problem has now been escalated by the Web Relations team - they have been great.
Obviously the best way to get service for anything is to post a random rant to a random web site, and bypass the official channels! |
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Jul 4 2009, 11:11 AM
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#44
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Advanced Member Group: Members Posts: 4,138 Joined: 13-May 09 From: Newbury Member No.: 20 |
QUOTE (JeffG @ Jul 4 2009, 11:58 AM) Just an update on the original: the problem has now been escalated by the Web Relations team - they have been great. Obviously the best way to get service for anything is to post a random rant to a random web site, and bypass the official channels! Exactly, why can they not have a call escalation system where they can deal with 'difficult' issues. |
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| Guest_Bill1_* |
Jul 4 2009, 12:05 PM
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#45
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Glad you're finally getting help JeffG.
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Jul 13 2009, 09:18 AM
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#46
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Advanced Member Group: Members Posts: 140 Joined: 13-May 09 From: Newbury Member No.: 16 |
I've been with Vodafone since I moved here over 2 years ago. I've never had a problem, they've always given me what I needed, although I agree my initial contact costs were about £50 a month, which was ridiculous! a few months before my 18 month contract had run out, I had a call from VF asking me if I wanted to upgrade my phone and take out a new contract. The previous month I'd dropped my phone in the bath and it had stopped working so I went to the store and bought a new one (£30 - works like a charm), so I declined the upgrade. They then informed me that they could then cut my monthly tariff down and I would no longer be on a contract, just pay monthly and can cancel or upgrade whenever I want.
My tariff is now £12.50 per month and I get 300 minutes and 1000 text messages. Good enough for me. =) I do agree that it can be difficult to get results when there is a fault. With all the redundancies, there just isn't enough support to handle all the faults! But if there's any bad press, they'll treat it as top priority
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Jul 13 2009, 09:33 AM
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#47
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Advanced Member Group: Members Posts: 4,327 Joined: 15-May 09 From: Newbury Member No.: 60 |
I used to work for Vodafone for 8 years and can honestly say they are the worst type of employer. You are not an employee. Just an employee number.
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Jul 13 2009, 11:23 AM
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#48
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Advanced Member Group: Members Posts: 1,251 Joined: 15-May 09 Member No.: 61 |
QUOTE (TallDarkAndHandsome @ Jul 13 2009, 10:33 AM) I used to work for Vodafone for 8 years and can honestly say they are the worst type of employer. You are not an employee. Just an employee number. Really? |
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Jul 13 2009, 12:39 PM
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#49
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Advanced Member Group: Members Posts: 4,327 Joined: 15-May 09 From: Newbury Member No.: 60 |
QUOTE (Darren @ Jul 13 2009, 12:23 PM) Really? Just my experience. Perhaps you are happy if you work for them |
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| Guest_noobree_* |
Jul 13 2009, 02:08 PM
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#50
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I get the impression that they were once a very good employer but as those who founded the company and had roots in the area have moved on they'be become more and more money oriented and much less interested in people and the local community.
Perhaps some of those on the inside could let me know whether or not my impression is correct. |
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Jul 13 2009, 06:29 PM
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#51
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Advanced Member Group: Members Posts: 6,085 Joined: 13-May 09 From: Newbury, Berkshire. Member No.: 33 |
QUOTE (noobree @ Jul 13 2009, 03:08 PM) I get the impression that they were once a very good employer but as those who founded the company and had roots in the area have moved on they'be become more and more money oriented and much less interested in people and the local community. Perhaps some of those on the inside could let me know whether or not my impression is correct. The impression is correct. I know many people who work at Vodafone and who have told me exactly the same. Also I haven't spoken to one person who has a good word to say about vodafone; either their working conditions or their services. my first mobile was Vodafone; now i am with somebody else and they give a better service. |
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Jul 13 2009, 06:45 PM
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#52
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Advanced Member Group: Members Posts: 1,251 Joined: 15-May 09 Member No.: 61 |
Others mileage may vary but...
last year, I personally received £1800 for a charity I work with. Others received similar amounts. |
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Jul 13 2009, 08:02 PM
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#53
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Advanced Member Group: Members Posts: 3,933 Joined: 14-May 09 From: Newbury Member No.: 55 |
QUOTE (Darren @ Jul 13 2009, 07:45 PM) Others mileage may vary but... last year, I personally received £1800 for a charity I work with. Others received similar amounts. Personally recieved it? Did you pass it on to the charity! Just shows how much they are overcharging.... |
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Jul 13 2009, 09:06 PM
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#54
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Advanced Member Group: Members Posts: 1,251 Joined: 15-May 09 Member No.: 61 |
QUOTE (Strafin @ Jul 13 2009, 09:02 PM) Personally recieved it? Did you pass it on to the charity! Just shows how much they are overcharging.... I'm assuming there is a heavy dose of humour intended there. |
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Jul 14 2009, 08:33 PM
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#55
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Advanced Member Group: Members Posts: 3,933 Joined: 14-May 09 From: Newbury Member No.: 55 |
Yes, apart from the overcharging bit.
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